Subject: Ticket Assigned - Conversation with jaynam gandhi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:45 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jaynam gandhi jaynam gandhi                    Bot:  Hi again! Bot:  Please enter your name Customer:  jaynam gandhi Bot:  Hi Jaynam Gandhi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:48 PM, 21st Dec                   Mohammad                   Hi Jaynam, Thank you for contacting us. My name is Mohammad. How may I help you?           08:49 PM, 21st Dec                     jaynam gandhi                    I i returned my clothes about a month ago now           08:49 PM, 21st Dec                     jaynam gandhi                    I still havent got the refund           08:50 PM, 21st Dec                     jaynam gandhi                    Hello????           08:51 PM, 21st Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           08:53 PM, 21st Dec                     jaynam gandhi                    Yes           08:53 PM, 21st Dec                     jaynam gandhi                    7416874576           08:53 PM, 21st Dec                   Mohammad                   Refund already processed on 30/11/20 for BHD 11.00 with the transaction ID 169999990035333811           08:55 PM, 21st Dec                     jaynam gandhi                    Thank you           08:55 PM, 21st Dec                   Mohammad                   the amount will take 2-15 business days to be reflect back in your account.           08:55 PM, 21st Dec                     jaynam gandhi                    Did it directly fet refunded to bank account?           08:55 PM, 21st Dec                     jaynam gandhi                    Get*           08:56 PM, 21st Dec                   Mohammad                   It will be reflected soon           08:56 PM, 21st Dec                     jaynam gandhi                    Today is 21st of december shpuldnt it be done by  ow already           08:56 PM, 21st Dec                     jaynam gandhi                    now*           08:56 PM, 21st Dec                   Mohammad                   NO, please do not count friday and saturday as these days are bank holidays.           08:57 PM, 21st Dec                     jaynam gandhi                    Ohh ok           08:57 PM, 21st Dec                     jaynam gandhi                    Thank you           08:57 PM, 21st Dec                   Mohammad                   Is there anything else I can help ?           08:58 PM, 21st Dec                     jaynam gandhi                    No thank you           08:59 PM, 21st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:01 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903553