Subject: Ticket Assigned - Conversation with fozia kousar
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:02 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fozia kousar fozia kousar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fozia kousar Bot:  Hi Fozia Kousar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333174060            07:19 PM, 21st Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:26 PM, 21st Dec                   Mohammad                   In the meantime, an exchange is not available at  https://www.centrepointstores.com . You can return online purchases through the below three channels:      · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (brand) store across the BH .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  BH. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:28 PM, 21st Dec                   Mohammad                   Is there anything else I can help you with?           07:28 PM, 21st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:28 PM, 21st Dec                     fozia kousar                    I ordered something from max as a guest but now i dont know how to return or exchange it can you hrlp me in this matter?           07:28 PM, 21st Dec                   Mohammad                   kindly  share  the order number and  name  of  the  items  you want return  ?           07:29 PM, 21st Dec                     fozia kousar                    Order no 7423308510           07:30 PM, 21st Dec                   Mohammad                   Denim Jacket with Pockets and Detachable Fur Overlay           07:30 PM, 21st Dec                     fozia kousar                    Denim jacket with pockects           07:30 PM, 21st Dec                     fozia kousar                    yes           07:30 PM, 21st Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           07:30 PM, 21st Dec                   Mohammad                   We made return request   the courier   partner  will contact   you within 3 -5  days  for  collection           07:32 PM, 21st Dec                   Mohammad                   Is there anything else I can help you with?           07:32 PM, 21st Dec                     fozia kousar                    I ordered 2 Denim jackets but only wanted to return One back because its is oversized           07:32 PM, 21st Dec                     fozia kousar                    Ok Thank you           07:33 PM, 21st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:33 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903160