Subject: Ticket Assigned - Conversation with maryam almansoori
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:03 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam almansoori maryam almansoori                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i’m maryam almansoori i ordered some stuff a couple of hours ago from max and i chooses it to be delivered to my house,can i change that and have it picked up by my driver tomorrow? Bot:  Please enter your name Customer:  maryam almansoori Bot:  Hi Maryam Almansoori ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562220638            07:58 PM, 21st Dec                   Ishan                   Hi Maryam, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           07:59 PM, 21st Dec                   Ishan                   I'm not getting a response from you. Are we still connected?           08:03 PM, 21st Dec                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:05 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903311