Subject: Ticket Assigned - Conversation with jazzle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:03 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jazzle jazzle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jazzle Bot:  Hi Jazzle ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623413710 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503869462            08:30 PM, 21st Dec                   Mohammad                   Hi Jazzle, Thank you for contacting us. My name is Mohammad. How may I help you?           08:31 PM, 21st Dec                     jazzle                    In my order history there are 2 order           08:32 PM, 21st Dec                     jazzle                    And the same content           08:32 PM, 21st Dec                     jazzle                    I only ordered for 1           08:32 PM, 21st Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           08:32 PM, 21st Dec                     jazzle                    9623413710           08:33 PM, 21st Dec                   Mohammad                   please allow me to check.           08:34 PM, 21st Dec                     jazzle                    9623420023           08:35 PM, 21st Dec                   Mohammad                   We can see that this order number 9623413710 is on validation cancel           08:35 PM, 21st Dec                   Mohammad                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           08:36 PM, 21st Dec                     jazzle                    Ok           08:36 PM, 21st Dec                     jazzle                    So what order is confirmed?           08:37 PM, 21st Dec                   Mohammad                   Yes other order was confirmed           08:37 PM, 21st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:42 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903475