Subject: Ticket Assigned - Conversation with User
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:01 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:04 PM, 21st Dec                   Bot                   Hi again!           07:04 PM, 21st Dec                     User                    I made a purchase 10 days ago           07:05 PM, 21st Dec                     User                    They delved it today however while they were bringing the couch up it feel and they brock it by mistake           07:05 PM, 21st Dec                     User                    What time will they bring the new one tomorrow           07:06 PM, 21st Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:06 PM, 21st Dec                     User                    I made a purchase 10 days ago  They           07:06 PM, 21st Dec                     User                    I made a purchase 10 days ago  They delved it today however while they were bringing the couch up it feel and they brock it by mistake           07:06 PM, 21st Dec                     User                    Theyy took it with them and told me will bring me a new one           07:07 PM, 21st Dec                     User                    When am i getting it?           07:07 PM, 21st Dec                     User                    I need it asap as i am having a big party wensday           07:07 PM, 21st Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           07:08 PM, 21st Dec                     User                    Can i share the number           07:09 PM, 21st Dec                     User                    I made an order with           07:09 PM, 21st Dec                     User                    99658770           07:09 PM, 21st Dec                   Mohammad                   share  the email  id  please           07:12 PM, 21st Dec                     User                    [email-masked]           07:13 PM, 21st Dec                     User                    Invoice number           07:14 PM, 21st Dec                     User                             07:14 PM, 21st Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           07:17 PM, 21st Dec                     User                    Ok           07:17 PM, 21st Dec                   Mohammad                   Sorry for  that  we couldn't  find  order number           07:19 PM, 21st Dec                   Mohammad                   is  this  order online or  store ?           07:19 PM, 21st Dec                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:23 PM, 21st Dec                     User                    Store           07:23 PM, 21st Dec                     User                    Yes           07:23 PM, 21st Dec                     User                    From store           07:23 PM, 21st Dec                     User                    Avenue store           07:23 PM, 21st Dec                   Mohammad                   Please be informed that online and offline stores are two separated platforms so we don't have information about store Kindly visit the store they will  help  you  in the best way           07:24 PM, 21st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:25 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903121