Subject: Ticket Assigned - Conversation with timhar
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:01 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with timhar timhar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  timhar Bot:  Hi Timhar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255887040 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508630957            07:01 PM, 21st Dec                   Mohammad          
          Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:06 PM, 21st Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           07:06 PM, 21st Dec                   Mohammad                   kindly confirm  this  is  your mobile  508630957 number ?           07:08 PM, 21st Dec                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:09 PM, 21st Dec                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:14 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903083