Subject: Ticket Assigned - Conversation with hafiz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:22:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hafiz hafiz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  hafiz Bot:  Hi Hafiz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.
    Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541626195 Bot:  Please wait while we transfer you to an agent Agent:  Hi Hafiz, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I am not received my refund Agent:  Please tell me the order number ? Customer:  6244110515 Agent:  let me check it please. Agent:  We are trying that your refund for S
 AR 171 get refunded soon Agent:  It is rejected by some technical issue. Agent:  But be sure we are on it. It will be refunded very soon. Customer:  Thanks Agent:  Welcome and apologies for the delay Agent:  Is there anything else I can help ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hafiz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quali
 ty check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like t
 o still talk to one of our agent? Customer:  Yes            06:26 PM, 21st Dec                   Ishan                   Hi Hafiz, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           06:27 PM, 21st Dec                     hafiz                    Pls check my refund status order           06:27 PM, 21st Dec                     hafiz                    6244110515           06:28 PM, 21st Dec                     hafiz                    Where you are now?           06:28 PM, 21st Dec                     hafiz                    When i will receive my cash?           06:29 PM, 21st Dec                   Ishan                   We would like to inform you that the refund amount of SAR 171.20 with respect to the order id 6244110515 has already been processed from our side on 12/2/20 9:23 PM.           06:29 PM, 21st Dec                     hafiz                    But i am not received yet           06:30 PM, 21st Dec   
                 Ishan                   We request you to please get in touch with the bank regarding the same and share them with the transaction id 169999990032398204 as we have already initiated the refund from our side.           06:32 PM, 21st Dec                     hafiz                    As per your T&C it should be credit in my account within 10 days           06:32 PM, 21st Dec                     hafiz                    Now give me a solution           06:34 PM, 21st Dec                   Ishan                   We would like to inform you that we have already processed the refund from our side and we highly request you to please get in touch with the bank regarding the same and share them with the transaction id 169999990032398204           06:34 PM, 21st Dec                     hafiz                    Can you give it in my wallet account i will use in next purchase           06:35 PM, 21st Dec                   Ishan                   We can understand your concern. 
 However, it may not be possible for us to refund you the amount as we have initiated the same in your bank account.           06:39 PM, 21st Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           06:42 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1902915