Subject: Ticket Assigned - Conversation with norhaziana amdan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:22:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with norhaziana amdan norhaziana amdan                    Bot:  Hi again! Bot:  Please enter your name Customer:  norhaziana amdan Bot:  Hi Norhaziana Amdan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:34 PM, 21st Dec                   Ishan                   Hi Norhaziana, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           06:35 PM, 21st Dec                     norhaziana amdan                    Yes.. it’s already more than 2 weeks i cancelled the order and i still dont received the refund money           06:35 PM, 21st Dec                     norhaziana amdan                    Hello           06:38 PM, 21st Dec                   Ishan                   Kindly share us with the order id in order to assist you better           06:39 PM, 21st Dec                     norhaziana amdan                    6243013671           06:40 PM, 21st Dec                   Ishan                   Thank you for confirming me.            06:40 PM, 21st Dec                   Ishan                   We would like to inform you that the refund amount of SAR 151.25 with respect to the order id 6243013671 has already been processed from our side on 12/8/20 7:30 AM. For your reference, your transaction id is 169999990030896989.           06:41 PM, 21st Dec                   Ishan                   Please note that it will take 4 - 15 days to reflect it in your account, If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account.            06:41 PM, 21st Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           06:45 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1902935