Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:22:58 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:25 PM, 21st Dec                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           06:27 PM, 21st Dec                     hello                    I received  the wrong product .           06:29 PM, 21st Dec                     hello                    My order number is 6255287961           06:29 PM, 21st Dec                     hello                             06:30 PM, 21st Dec                     hello                    I ordered the one top for 4 to 5 year old girl .           06:30 PM, 21st Dec                     hello                    This top I ordered           06:30 PM, 21st Dec                     hello                             06:30 PM, 21st Dec                     hello                    But I received this top           06:31 PM, 21st Dec                     hello                    This is for 6 to 7year old girl           06:31 PM, 21st Dec                   Ishan                   I am truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           06:32 PM, 21st Dec                   Ishan                   We request you to please specify the item name about your inquiry so that we can assist you better.           06:32 PM, 21st Dec                     hello                    Ok           06:33 PM, 21st Dec                     hello                    Just a minute           06:33 PM, 21st Dec                     hello                             06:34 PM, 21st Dec                     hello                    I ordered this top           06:35 PM, 21st Dec                     hello                    My ordered number is 6255287961           06:35 PM, 21st Dec                     hello                             06:35 PM, 21st Dec                     hello                    But I received this top           06:36 PM, 21st Dec                   Ishan                   We are extremely sorry to say that an exchange will not be possible at Centrepoint. However, we have managed to arrange the collection for your item.           06:36 PM, 21st Dec                   Ishan                   Our courier partner will contact you on +966582202042 to arrange a time for collection in 3 - 5 business days.           06:37 PM, 21st Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           06:40 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1902905