Subject: Ticket Assigned - Conversation with aarohi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 30 Mar 2022 11:03:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  aarohi aarohi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aarohi Bot:  Hi Aarohi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9563371388            02:45 PM, 30th Mar                     aarohi                    Ok           02:45 PM, 30th Mar                   maya
 r                   Hi Aarohi,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:45 PM, 30th Mar                     aarohi                    Hi           02:47 PM, 30th Mar                     aarohi                    So my order number is 9563371388           02:48 PM, 30th Mar                     aarohi                    I got two emails one that payment is not made so order not confirmed. And second email was that order confirmed and it's shipped. Which one is right           02:48 PM, 30th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:50 PM, 30th Mar                     aarohi                    Okay           02:51 PM, 30th Mar                     aarohi                    Ok           02:53 PM, 30th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checke
 d and it appears that the following order number: (9563371376) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9563371388).           02:54 PM, 30th Mar                     aarohi                    Any update           02:54 PM, 30th Mar                     aarohi                    Ok so order is placed?           02:55 PM, 30th Mar                     aarohi                    As there is deduction of amount           02:55 PM, 30th Mar                   mayar                   The order has been conformed under the number:  new           02:57 PM, 30th Mar                   mayar                   9563371388           02:57 PM, 30th Mar                   mayar                   You will receive a notification when the order is shipped .           02:57 PM, 30th Mar                   mayar                   Is th
 ere is any thing else i can help you with?           02:59 PM, 30th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:02 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4099865