Subject: Ticket Assigned - Conversation with malinor peralta
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Mar 2022 14:14:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with malinor peralta malinor peralta                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  malinor peralta Bot:  Hi Malinor Peralta ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4662716953 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433660048            06:03 PM, 26th Mar                   mayar                   Hi Malinor ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:04 PM, 26th Mar                     malinor peralta                    Ijust want to ask if we cab exchange the item that we order because they are bit big           06:05 PM, 26th Mar                   mayar                   In the meantime, an exchange is not available at www.MAX.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the QATAR.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the QATAR.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:06 PM, 26th Mar                     malinor peralta                    Okay thank you iwill just visit in any store have a nice day           06:09 PM, 26th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:10 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4080598