Subject: Ticket Assigned - late delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Mar 2022 12:12:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late delivery samim shirzai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samim shirzai Bot:  Hi Samim Shirzai ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504209317            03:55 PM, 26th Mar                     samim shirzai                    ok           03:55 PM, 26th Mar                     samim shirzai                    /startOver           03:56 PM, 26th Mar                   mayar                   Hi Samim ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:56 PM, 26th Mar                     samim shirzai                    السلام علیکم ورحمت الله و برکاته           03:57 PM, 26th Mar                     samim shirzai                    brother i have an order           03:57 PM, 26th Mar                     samim shirzai                    its shows Ship from 5 days           03:57 PM, 26th Mar                     samim shirzai                    but i couldnt receive that           03:57 PM, 26th Mar                     samim shirzai                    can u tell me the Reason           03:57 PM, 26th Mar                     samim shirzai                    ?           03:57 PM, 26th Mar                   mayar                   Could you please share your order number so that I can assist you further?           03:58 PM, 26th Mar                     samim shirzai                             03:58 PM, 26th Mar                     samim shirzai                    FC032322002652           03:59 PM, 26th Mar                     samim shirzai                    order Number : 9562285802.           04:00 PM, 26th Mar                   mayar                   دقيقة من فضلك ليتم التحقق إبقى معنا           04:01 PM, 26th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:01 PM, 26th Mar                   mayar                   Please note thatThe delivery time frame is 3-4 days.           04:02 PM, 26th Mar                     samim shirzai                    its 4 days iam waitting           04:02 PM, 26th Mar                     samim shirzai                    if they are not able to deliver tell me i will order from some where Else           04:02 PM, 26th Mar                     samim shirzai                    its already 4 days           04:02 PM, 26th Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:04 PM, 26th Mar                   mayar                   Is there is any thing else i can help you with?           04:06 PM, 26th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:09 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4079982