Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Mar 2022 08:56:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556037167            12:24 PM, 26th Mar                   mayar                   Hi ,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:25 PM, 26th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:27 PM, 26th Mar                     hi                    On 24th march i order some items. I ordered 8 to 9 years jegging but max send me 13 to 14 years jegging. Its very disappointed.  I dont wana money back i just wana right size from max           12:27 PM, 26th Mar                     hi                    Because its max fault           12:28 PM, 26th Mar                     hi                    I already return request sent. But max giving me return back i dont want money  back . I want just my correct size as i ordered           12:29 PM, 26th Mar                     hi                    Hello any one is there           12:30 PM, 26th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           12:31 PM, 26th Mar                   mayar                   Please share with us piture for the wrong item you received.           12:31 PM, 26th Mar                     hi                    Ok wait           12:31 PM, 26th Mar                     hi                             12:33 PM, 26th Mar                     hi                             12:34 PM, 26th Mar                   mayar                   Could you please share your order number so that I can assist you further?           12:35 PM, 26th Mar                     hi                    You can check this you taged is wrong           12:35 PM, 26th Mar                     hi                    9562375275           12:36 PM, 26th Mar                     hi                    This is my order number           12:36 PM, 26th Mar                     hi                    I am regular customer of max.  Just deliver my correct size as i ordered  .           12:37 PM, 26th Mar                   mayar                   We are truly sorry for that we will collect the item from you and return it to the warehouse and the refund will be done for it.           12:38 PM, 26th Mar                     hi                    No. I dont wanna refund           12:38 PM, 26th Mar                     hi                    I wanna correct size as i ordered.  Its max mistake.           12:39 PM, 26th Mar                   mayar                   We are truly sorry but if the item returned to the warehouse the refund will be done for it automatically.           12:41 PM, 26th Mar                     hi                    Its not fair max.           12:41 PM, 26th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           12:42 PM, 26th Mar                     hi                    Your mistake.  You have to give me correct size           12:43 PM, 26th Mar                   mayar                   We sincerely apologize for that.           12:46 PM, 26th Mar                     hi                    I am regular costumer  but you dont show any kindness as mistake is totally from you           12:46 PM, 26th Mar                     hi                    I dont need apologise.  Just i want correct size . Can you please           12:46 PM, 26th Mar                   mayar                   We will refund the amount for the item and we request you to keep the item that you received and no need to return it           12:48 PM, 26th Mar                     hi                    Max dont send me correct size ?           12:50 PM, 26th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:50 PM, 26th Mar                   mayar                   We are truly sorry but we can't send the item agaain.           12:50 PM, 26th Mar                     hi                    Ok           12:51 PM, 26th Mar                     hi                    Do as what you can do for your mistake           12:52 PM, 26th Mar                     hi                    Thanks           12:52 PM, 26th Mar                   mayar                   We are apologising for the issue again .           12:53 PM, 26th Mar                   mayar                   Is there is any thing else i can help you with?           12:54 PM, 26th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4078985