Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Mar 2022 08:35:47 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:#20124d">Hi,</div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:#20124d"><br></div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:#20124d">I have written to you so many times and visited your Salmiya store several times to check on the refund. Why is this not getting resolved? It is really quite ridiculous . </div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:#20124d">No one even gives me a phone number where I can call and follow up. The telephone on your website are not working. What is going on ?</div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:#20124d"><br></div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:#20124d">Sunita</div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:#20124d"><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 24, 2022 at 10:25 AM Sunita Sajnani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:rgb(32,18,77)">Good Morning,</div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:rgb(32,18,77)"><br></div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:rgb(32,18,77)">Is there any update please on the refund ?</div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:rgb(32,18,77)"><br></div>
<div class="gmail_default" style="font-family:georgia,serif;font-size:large;color:rgb(32,18,77)">Sunita</div>
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<div dir="ltr" class="gmail_attr">On Mon, Mar 21, 2022 at 3:16 PM Sunita Sajnani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Thank you for your response.</div>
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<div dir="auto">Sunita</div>
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<div dir="ltr" class="gmail_attr">On Mon, 21 Mar 2022 at 2:41 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr"><div dir="ltr">Hi Sunita ,<br>
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<div>Thank you for shopping with us.</div>
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<div>We sincerely apologies for the inconvenience caused to you.</div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.</div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4017020