Subject: Ticket Assigned - Conversation with alex katabira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Mar 2022 07:42:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alex katabira alex katabira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alex katabira Bot:  Hi Alex Katabira ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562900476            11:02 PM, 23rd Mar                   Ahmad                   Hi Alex  , My name is Ahmed, I will be happy to assist you.           11:03 PM, 23rd Mar                   Ahmad                   Hi, I'm not getting a response from you. Are we still connected?           11:05 PM, 23rd Mar                     alex katabira                    I made an order but I think by mistake I pressed three times and made three orders of the same items so I would like to cancel the other two and retain one Oder before adding my card details           11:05 PM, 23rd Mar                     alex katabira                    Yes           11:05 PM, 23rd Mar                   Ahmad                   Could you please share your orderS number so that I can assist you further?           11:06 PM, 23rd Mar                     alex katabira                    ok           11:07 PM, 23rd Mar                     alex katabira                    Order one 9562356268           11:08 PM, 23rd Mar                     alex katabira                    Order two 9562357907           11:08 PM, 23rd Mar                     alex katabira                    Order three 9562357852           11:09 PM, 23rd Mar                   Ahmad                   Kindly provide us with correct orders number for further assist           11:09 PM, 23rd Mar                   Ahmad                   As we can not find the orders with the above mentioned numbers           11:10 PM, 23rd Mar                     alex katabira                    One minute           11:10 PM, 23rd Mar                     alex katabira                             11:13 PM, 23rd Mar                   Ahmad                   Kindly provide us with the registred e-mail address           11:14 PM, 23rd Mar                     alex katabira                    [email-masked]           11:15 PM, 23rd Mar                   Ahmad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:16 PM, 23rd Mar                     alex katabira                    Waiting please take your time           11:17 PM, 23rd Mar                   Ahmad                   Kindly note that as per the technical issue we can not find your orders accordingly. However, we will contact you later once the issue has been resolved           11:21 PM, 23rd Mar                     alex katabira                    Alright then thanks alot           11:21 PM, 23rd Mar                   Ahmad                   We sincerely apologize for any inconvenience caused to you. It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:24 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4069972