Subject: Ticket Assigned - Conversation with rahma helmi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Mar 2022 07:42:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rahma helmi rahma helmi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rahma helmi Bot:  Hi Rahma Helmi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9562105378 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971502223672            12:00 AM, 24rd Mar    
                  rahma helmi                    Ok           12:00 AM, 24rd Mar                   Ahmad                   Hi Rahma , My name is Ahmed, I will be happy to assist you.           12:01 AM, 24rd Mar                     rahma helmi                    Hi           12:02 AM, 24rd Mar                     rahma helmi                    My last order did not reach and it is written that it was delivered           12:02 AM, 24rd Mar                   Ahmad                   Could you please share your order number so that I can assist you further?           12:02 AM, 24rd Mar                     rahma helmi                    9562105378           12:03 AM, 24rd Mar                   Ahmad                   We have checked and we would like to inform you that our courier team contacted on (+971502223672) and delivered the order 9562105378 on (22/03/2022).  We request you to please check with your security, family members and neighbours regarding your order.           12:03 AM, 2
 4rd Mar                     rahma helmi                    No           12:04 AM, 24rd Mar                     rahma helmi                    This is not right           12:04 AM, 24rd Mar                     rahma helmi                    He did not contact me           12:04 AM, 24rd Mar                     rahma helmi                    And i did not receive it           12:04 AM, 24rd Mar                   Ahmad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:04 AM, 24rd Mar                     rahma helmi                    When ?           12:04 AM, 24rd Mar                     rahma helmi                    I need these items asap           12:04 AM, 24rd Mar                     rahma helmi                    I will not wait forever           12:04 AM, 24rd Mar                     rahma helmi                    He never contacted me           12:04 AM, 24rd Mar       
               rahma helmi                    This is not the first time i order from you           12:05 AM, 24rd Mar                   Ahmad                   Ok, we rest assured you that we will work on your concern as our proiority           12:05 AM, 24rd Mar                     rahma helmi                    Ok           12:06 AM, 24rd Mar                     rahma helmi                    When should i expect a feedback           12:06 AM, 24rd Mar                     rahma helmi                    ?           12:06 AM, 24rd Mar                   Ahmad                   You will receive an email confirmation asap           12:07 AM, 24rd Mar                     rahma helmi                    Ok           12:07 AM, 24rd Mar                   Ahmad                   Is there anything else I can assist you with today?           12:07 AM, 24rd Mar                   Ahmad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.      
      12:09 AM, 24rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4070073