Subject: Ticket Assigned - Late shipping C&C
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 23 Mar 2022 11:48:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late shipping C&C charlo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  charlo Bot:  Hi Charlo ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9561795831 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561560477            03:38 PM, 23rd Mar                   mayar                   Hi Charlo,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:39 PM, 23rd Mar                     charlo                    just want to know what taking so long for my order to be delivered in the store           03:40 PM, 23rd Mar                     charlo                    my order number is 9561795831           03:40 PM, 23rd Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:42 PM, 23rd Mar                   mayar                   As i checked the order isn't ready for collection yet.           03:43 PM, 23rd Mar                     charlo                    just want to know what taking so long           03:45 PM, 23rd Mar                     charlo                    because normally it takes only overnight or two days           03:45 PM, 23rd Mar                     charlo                    then it will be ready in the store           03:45 PM, 23rd Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           03:45 PM, 23rd Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:45 PM, 23rd Mar                     charlo                    okay. i appreciate that           03:46 PM, 23rd Mar                     charlo                    thanks           03:46 PM, 23rd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:47 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4067622