Subject: Ticket Assigned - Conversation with dilnoza
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 23 Mar 2022 10:41:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  dilnoza dilnoza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dilnoza Bot:  Hi Dilnoza ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506459936            02:22 PM, 23rd Mar                   mayar                   Hi Dilnoza,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:24 PM, 23rd Mar                     dilnoza                    Hi Mayar           02:25 PM, 23rd Mar                     dilnoza                    I just received my order and it’s wrong item           02:25 PM, 23rd Mar                     dilnoza                    My order number is 9562157636           02:26 PM, 23rd Mar                     dilnoza                    I order this items online which is TOG 1 (pls check description)           02:27 PM, 23rd Mar                     dilnoza                             02:27 PM, 23rd Mar                     dilnoza                    But I received TOG 0.2 lite which is not suitable for me           02:28 PM, 23rd Mar                     dilnoza                             02:28 PM, 23rd Mar                     dilnoza                    I want TOG 1 as per order I placed (based on website description)           02:29 PM, 23rd Mar                     dilnoza                    This link to what I ordered: https://www.centrepointstores.com/ae/en/p/162326491           02:31 PM, 23rd Mar                     dilnoza                    Are you here?           02:31 PM, 23rd Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           02:32 PM, 23rd Mar                     dilnoza                    Can you pls send me correct item?           02:33 PM, 23rd Mar                   mayar                   We will create a return request for the item and it will be collected from you and returned to the warehouse and refund will be done for it.           02:34 PM, 23rd Mar                     dilnoza                    You cannot replace it for me?           02:35 PM, 23rd Mar                   mayar                   We are sorry for that but we can't.           02:37 PM, 23rd Mar                   mayar                   We have created the return request for the item           02:40 PM, 23rd Mar                   mayar                   Is there is any thing else i can help you with?           02:40 PM, 23rd Mar                     dilnoza                    Ok thanks           02:40 PM, 23rd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:41 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4067206