Subject: Ticket Assigned - Conversation with nabila
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Mar 2022 15:52:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nabila nabila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nabila Bot:  Hi Nabila ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9562057895 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971557781733            07:03 PM, 22nd Mar                     nabila                    Ok           07:03 PM, 22nd Mar                   mayar                   Hi ,NabilaThank you for contacting us. My name is Mayar ,i will be happy to help you.           07:04 PM, 22nd Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:06 PM, 22nd Mar                   mayar                   Hi Nabila, I have not received a response from you still, please confirm if we are still connected?           07:08 PM, 22nd Mar                     nabila                    I have ordered yesterday. It said i will get it today. It was urgent. And i still havnt got it           07:11 PM, 22nd Mar                     nabila                    I need it today. Am travelling tomorrow morning. There are some gifts in it           07:11 PM, 22nd Mar                     nabila                    Can i have it tonight?           07:12 PM, 22nd Mar                   mayar                   As i checked the order isn't shipped from the warehouse yet.           07:14 PM, 22nd Mar                     nabila                    Any one there           07:17 PM, 22nd Mar                     nabila                    Please by any effort if i can get it today           07:18 PM, 22nd Mar                     nabila                    Why they have shown next day delivery when they cant fulfill           07:18 PM, 22nd Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:20 PM, 22nd Mar                     nabila                    The only fixation i need is my order items           07:21 PM, 22nd Mar                     nabila                    Please i hqve tomorrow early morning flight.           07:21 PM, 22nd Mar                     nabila                    Can someone call me and hurry up the process for me           07:22 PM, 22nd Mar                     nabila                    ??           07:26 PM, 22nd Mar                   mayar                   We will check and update you regards via email:  [email-masked]           07:28 PM, 22nd Mar                     nabila                    When?           07:28 PM, 22nd Mar                     nabila                    If tomorrow then no use           07:28 PM, 22nd Mar                   mayar                   We are truly sorry but we can't update you now .           07:31 PM, 22nd Mar                     nabila                    Terrible service           07:32 PM, 22nd Mar                     nabila                    Then I would love to cancel my order to get a refund           07:32 PM, 22nd Mar                   mayar                   As per the system the order has been conformed and can't be cancelled for now.           07:34 PM, 22nd Mar                     nabila                    If i wont be here to receive it then what will happen           07:35 PM, 22nd Mar                   mayar                   The courier team will return the order to  the warehouse and we will process the refund for it .           07:36 PM, 22nd Mar                     nabila                    What a pathetic service. I have never been misguided to this level online. By showing delivery next day you still have issues           07:37 PM, 22nd Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           07:40 PM, 22nd Mar                   mayar                   Is there is any thing else i can help you with?           07:43 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:45 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:48 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4064091