Subject: Ticket Assigned - Conversation with mahmood
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Mar 2022 13:42:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahmood mahmood                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahmood Bot:  Hi Mahmood ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971553000597            05:29 PM, 22nd Mar                   mayar                   Hi Mahmood,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:31 PM, 22nd Mar                     mahmood                    By mistake I select the wrong mall for the collection of my order           05:31 PM, 22nd Mar                     mahmood                    Please hel
 p me out to make it correct           05:31 PM, 22nd Mar                     mahmood                    Order number is *9562194137*           05:32 PM, 22nd Mar                     mahmood                    In address it mentioned Bewadi mall, but I can collect from Bawabat Al shraq Mall Abu Dhabi           05:33 PM, 22nd Mar                     mahmood                    Please help           05:33 PM, 22nd Mar                   mayar                   We sincerely apologize for that but we can't change the store for the click and collect orders.           05:35 PM, 22nd Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:38 PM, 22nd Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:41 PM, 22nd Mar                                          View conversat
 ion in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4063412