Subject: Ticket Assigned - Conversation with sana kashif
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 14:56:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana kashif sana kashif                    Bot:  Hi again! Bot:  Please enter your name Customer:  sana kashif Bot:  Hi Sana Kashif ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:37 PM, 21st Mar                     sana kashif                    Sure           06:37 PM, 21st Mar                   mayar                   Hi ,GoodSana  Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:39 PM, 21st Mar                     sana kashif                    Hi dear i received my order today i need to return one item online but i can't cox the status of the order is not changed still it's in processing if u change it to delivered then i can do return           06:39 PM, 21st Mar                     sana kashif                    9561971290           06:39 PM, 21st Mar                     sana kashif                    This order from Max           06:39 PM, 21st Mar                     sana kashif                    ?           06:40 PM, 21st Mar                     sana kashif                    I there           06:40 PM, 21st Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:40 PM, 21st Mar                     sana kashif                    Ok           06:41 PM, 21st Mar                   mayar                   Please share with us the items you want to return and we will create a return request .           06:41 PM, 21st Mar                     sana kashif                    Let me see the product number           06:42 PM, 21st Mar                     sana kashif                    This white one           06:43 PM, 21st Mar                     sana kashif                    Zebra black and white long dress           06:43 PM, 21st Mar                   mayar                   Only one item .           06:45 PM, 21st Mar                     sana kashif                    This one           06:45 PM, 21st Mar                     sana kashif                    Yeah           06:45 PM, 21st Mar                     sana kashif                             06:45 PM, 21st Mar                   mayar                   We have created the return request for the items .           06:47 PM, 21st Mar                     sana kashif                    Yeah i received the msg           06:47 PM, 21st Mar                     sana kashif                    Thnx alot           06:47 PM, 21st Mar                     sana kashif                    Is that possible to change the size           06:47 PM, 21st Mar                     sana kashif                    Means if he will bring the smaller size and i will return him this one           06:48 PM, 21st Mar                     sana kashif                    Can be possible ????           06:48 PM, 21st Mar                   mayar                   We don't have the exchange policy for now. you can only return the items           06:51 PM, 21st Mar                   mayar                   Is there is any thing else i can help you with?           06:51 PM, 21st Mar                     sana kashif                    No thnx dear           06:51 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:52 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:56 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4059036