Subject: Ticket Assigned - Conversation with mariam al usman
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 14:22:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam al usman mariam al usman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam al usman Bot:  Hi Mariam Al Usman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505054074            06:07 PM, 21st Mar                     mariam al usman                    Ok           06:09 PM, 21st Mar                   mayar                   Hi Mariam ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:09 PM, 21st Mar                     mariam al usman                    Hi. I had placed 2 orders for return           06:10 PM, 21st Mar                     mariam al usman                    But the pick up hasn’t happened           06:10 PM, 21st Mar                     mariam al usman                    Also I would like to cancel a few items for return           06:10 PM, 21st Mar                   mayar                   Please note that the collection time frame is 2-4 days .           06:11 PM, 21st Mar                     mariam al usman                    Yes he called me Wednesday Thursday I wasn’t home           06:12 PM, 21st Mar                     mariam al usman                    He said he’ll collect it on Saturday. It’s been 3 days since thn and nobody has contacted me           06:12 PM, 21st Mar                   mayar                   Could you please share your order number so that I can assist you further?           06:12 PM, 21st Mar                     mariam al usman                    Order #9560835305           06:13 PM, 21st Mar                     mariam al usman                    Order #9560835477           06:14 PM, 21st Mar                     mariam al usman                    I also want to cancel a few items           06:14 PM, 21st Mar                   mayar                   We can't cancel some items in the return request. But we can cancel all the return request           06:15 PM, 21st Mar                     mariam al usman                    Then I can place it again?           06:16 PM, 21st Mar                   mayar                   Yes you can place a new return request or you can return to the store.           06:17 PM, 21st Mar                     mariam al usman                    Ok           06:18 PM, 21st Mar                     mariam al usman                    Can you cancel for both orders           06:18 PM, 21st Mar                   mayar                   Please allow me a moment to check this for you.           06:18 PM, 21st Mar                     mariam al usman                    Ok           06:18 PM, 21st Mar                   mayar                   We have cancelled the return requests .           06:19 PM, 21st Mar                     mariam al usman                    Ok           06:19 PM, 21st Mar                   mayar                   Is there is any thing else i can help you with?           06:20 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:22 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4058831