Subject: Ticket Assigned - Conversation with hello my name is rose
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 13:19:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  hello my name is rose hello my name is rose                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello my name is rose Bot:  Hi Hello My Name Is Rose ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97474008853            05:04 PM, 21st Mar                     hello my name is rose                    I want to exchange           05:05 PM, 21st Mar                   mayar                   Hi Rose,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:06 PM, 21st Mar                     hello my name is rose                    Hello           05:06 PM, 21st Mar                     hello my name is rose                    Please I got my delivery but found out they are too big. I want to exchange them           05:06 PM, 21st Mar                   mayar                   We sincerely apologize for that but we don't have the exchange policy for max products.           05:07 PM, 21st Mar                   mayar                   You can only return the items.           05:08 PM, 21st Mar                     hello my name is rose                    Ok           05:08 PM, 21st Mar                     hello my name is rose                    How do I return           05:09 PM, 21st Mar                   mayar                   You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the QATAR.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the QATAR.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:10 PM, 21st Mar                   mayar                   Is there is any thing else i can help you with?           05:12 PM, 21st Mar                     hello my name is rose                             05:13 PM, 21st Mar                     hello my name is rose                    This is my order and my order number           05:13 PM, 21st Mar                     hello my name is rose                    Hello           05:16 PM, 21st Mar                   mayar                   You can return the items to any nearby store via the order number .           05:17 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4058441