Subject: Ticket Assigned - Conversation with aysha aljazaf
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 11:36:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aysha aljazaf aysha aljazaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aysha aljazaf Bot:  Hi Aysha Aljazaf ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333633797            03:07 PM, 21st Mar                   mayar                   Hi Aysha ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:07 PM, 21st Mar                     aysha aljazaf                    Hello dear,           03:08 PM, 21st Mar                     aysha aljazaf                    I received my order but one of the T-shirts is not the same that I have ordered           03:08 PM, 21st Mar                     aysha aljazaf                             03:09 PM, 21st Mar                     aysha aljazaf                    I received this instead of the one that I chose           03:09 PM, 21st Mar                     aysha aljazaf                             03:09 PM, 21st Mar                   mayar                   We sincerely apologize for any inconvenience caused you.           03:10 PM, 21st Mar                   mayar                   Could you please share your order number so that I can assist you further?           03:10 PM, 21st Mar                     aysha aljazaf                             03:13 PM, 21st Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:16 PM, 21st Mar                     aysha aljazaf                    Ok           03:16 PM, 21st Mar                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           03:18 PM, 21st Mar                   mayar                   We will create a return request for the item you received and it will be collected from you by the courier team and returned to the warehouse and the refund will be done for it .           03:20 PM, 21st Mar                     aysha aljazaf                    Ok           03:21 PM, 21st Mar                     aysha aljazaf                    But what if I want to exchange it instead of the refund?           03:22 PM, 21st Mar                     aysha aljazaf                    Is the T-shirt I have ordered is out of stock?           03:22 PM, 21st Mar                     aysha aljazaf                    It is still available in the application           03:23 PM, 21st Mar                   mayar                   We sincerely apologize for that but we don't have the exchange policy for now .           03:25 PM, 21st Mar                   mayar                   You can only return the item .           03:27 PM, 21st Mar                     aysha aljazaf                    Ok then create a return request for me           03:28 PM, 21st Mar                   mayar                   We have created the return request for the item .           03:31 PM, 21st Mar                   mayar                   Is there is any thing else i can help you with?           03:34 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:35 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4057739