Subject: Ticket Assigned - Conversation with tayma
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 10:43:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  tayma tayma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  tayma Bot:  Hi Tayma ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9561810520 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566691365 Bot:  Please wait while we transfer you to an agent Agent:  Hi Tayma, thank you for contacting us. I'm Abdulqader. I will be happy to help you. Customer:  Hi abdulqader, normally my order comes yesterday but it didn’t Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Sure Agent:  Is this contact number is right  +971566691365? Agent:  Hi Tayma,, I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  Hello Customer:  ? Customer:  ? Agent:  Please accept our full apologies for the inconvenience and delay we have caused.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.  Customer:  Thank you Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  tayma Bot:  Hi Tayma ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9561810520 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:26 PM, 21st Mar                   mayar                   Hi Tayma,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:28 PM, 21st Mar                     tayma                    Hi , my order didn’t come           02:28 PM, 21st Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:29 PM, 21st Mar                   mayar                   The order has been returned to the warehouse .           02:31 PM, 21st Mar                   mayar                   As i checked the order was out for delivery yesterday and the courier team contacted you in your registered number 971566691365 but you reject the delivery           02:31 PM, 21st Mar                     tayma                    I didn’t reject the delivery my phone is closed and they didn’t arrive           02:33 PM, 21st Mar                   mayar                   We sincerely apologize for any inconvenience caused you.           02:34 PM, 21st Mar                   mayar                   We request you to place a new order .           02:37 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:39 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4057423