Subject: Ticket Assigned - Conversation with carla
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 08:47:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  carla carla                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  carla Bot:  Hi Carla ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529096071            12:34 PM, 21st Mar                     carla                    Ok           12:35 PM, 21st Mar                   mayar                   Hi Carla,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:35 PM, 21st Mar                     carla                    Hi Mayar.           12:37 PM, 21st Mar                     carla                    Instead of return/refund, is there any option of exchange?           12:37 PM, 21st Mar                     carla                    As i have tried 2branches of your store the same design its not on the shop itself           12:37 PM, 21st Mar                     carla                    I just wanted to change the size           12:37 PM, 21st Mar                   mayar                   We sincerely apologize for That but we don't have the exchange policu for MAX products           12:39 PM, 21st Mar                     carla                    Oh okay, then i tried to return one item encircle on the photo, but there’s no option. Do i have to return the 3 items?           12:40 PM, 21st Mar                     carla                             12:40 PM, 21st Mar                   mayar                   As i checked the item is non returnable item .           12:42 PM, 21st Mar                   mayar                   Is there is any thing else i can help you with?           12:45 PM, 21st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:46 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4056741