Subject: Ticket Assigned - Conversation with almas ali
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 15:25:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with almas ali almas ali                    Bot:  Hi again! Bot:  Please enter your name Customer:  almas ali Bot:  Hi Almas Ali ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508814242            07:10 PM, 19th Mar                   mayar                   Hi Almas ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:12 PM, 19th Mar                     almas ali                    Heyy           07:12 PM, 19th Mar                   mayar                   how may i help you?           07:14 PM, 19th Mar                     almas ali                    Before 10 days i got my delivery and i got one wrong item which I didn’t order so I requested to return the item but its been 10 days but nobody came to pick this up and it happens again today i got my another delivery and same situation i got one wrong item its not my mistake bcuz I ordered the different item and you guys gave me the wrong item           07:14 PM, 19th Mar                     almas ali                    I want to return both of the items           07:15 PM, 19th Mar                     almas ali                    Bcuz I ordered the different items           07:15 PM, 19th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           07:16 PM, 19th Mar                   mayar                   Could you please share your order number so that I can assist you further?           07:16 PM, 19th Mar                     almas ali                    #9561654810           07:18 PM, 19th Mar                     almas ali                    #9560422974           07:18 PM, 19th Mar                     almas ali                    In both orders one item is wrong           07:18 PM, 19th Mar                     almas ali                             07:19 PM, 19th Mar                     almas ali                             07:19 PM, 19th Mar                     almas ali                    I ordered these two but got the different items           07:19 PM, 19th Mar                     almas ali                    It will be good if you send me these two which I ordered and take back which i got wrong           07:21 PM, 19th Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:21 PM, 19th Mar                     almas ali                    I want which I ordered and take back what you gave me           07:22 PM, 19th Mar                   mayar                   We will create a new return request for the itms.           07:23 PM, 19th Mar                     almas ali                    Okay           07:23 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:25 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4048855