Subject: Ticket Assigned - Conversation with elyan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 14:31:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  elyan elyan                    Bot:  Hi again! Bot:  Please enter your name Customer:  elyan Bot:  Hi Elyan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:02 PM, 19th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:02 PM, 19th Mar                     elyan                    Hi Mayar           06:02 PM, 19th Mar                     elyan                    I got my order from u guys and id like to return some items           06:03 PM, 19th Mar                     elyan                    How can i do so           06:03 PM, 19th Mar                     elyan                    I cant find request a return on the app           06:03 PM, 19th Mar                   mayar                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:04 PM, 19th Mar                   mayar                   Is there is any thing else i can help you with?           06:06 PM, 19th Mar                     elyan                    Its not working           06:07 PM, 19th Mar                     elyan                    There is no return button on the app           06:07 PM, 19th Mar                   mayar                   Could you please share your order number so that I can assist you further?           06:09 PM, 19th Mar                     elyan                    One second           06:09 PM, 19th Mar                     elyan                    Hi! Your order number 9561758305           06:10 PM, 19th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:10 PM, 19th Mar                     elyan                    Thanks           06:11 PM, 19th Mar                   mayar                   As i checked the items are non returnable .           06:12 PM, 19th Mar                     elyan                             06:12 PM, 19th Mar                     elyan                             06:12 PM, 19th Mar                     elyan                    Since when ?           06:12 PM, 19th Mar                     elyan                    Why is it non returnable ?           06:12 PM, 19th Mar                     elyan                    How come people cannot return or exchange ?           06:13 PM, 19th Mar                     elyan                    This is illogical           06:13 PM, 19th Mar                     elyan                    I ordered things on sale before           06:13 PM, 19th Mar                     elyan                    And i returned them           06:13 PM, 19th Mar                     elyan                    How come this time they are none returnable           06:13 PM, 19th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           06:15 PM, 19th Mar                     elyan                    So what will happen now?           06:15 PM, 19th Mar                     elyan                    I have 3 items one of them is new collection that i want to return           06:16 PM, 19th Mar                     elyan                    The size isnt working           06:16 PM, 19th Mar                     elyan                    Why would we keep buying stuff from u guys           06:16 PM, 19th Mar                     elyan                    If we cannot exchange and return           06:16 PM, 19th Mar                   mayar                   Please allow me a moment to check this for you.           06:18 PM, 19th Mar                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           06:21 PM, 19th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           06:24 PM, 19th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:26 PM, 19th Mar                   mayar                   Please share with us the items names that you want to return as per the website and the reason for the return .           06:28 PM, 19th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:30 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4048557