Subject: Ticket Assigned - Conversation with shaun
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 14:10:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shaun shaun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shaun Bot:  Hi Shaun ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an 
 additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585936170            06:04 PM, 19th Mar                   mayar                   Hi Shaun,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:05 PM, 19th Mar                     shaun                    Hi I have bought a toy from Babyshop in Oasis Mall, Dubai. I would like to exchange it. Can I do it at any other store in Dubai?           06:05 PM, 19th Mar             
         shaun                    ?           06:06 PM, 19th Mar                   mayar                   Yes you can return to any store within 14 days from the purchase via the receipt           06:06 PM, 19th Mar                     shaun                    Okay thanks           06:07 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:09 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4048456