Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 11:39:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +965506329            03:15 PM, 19th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:15 PM, 19th Mar                     hello                    Thank you           03:15 PM, 19th Mar                     hello                    I ordered the bedding for baby crib           03:16 PM, 19th Mar                     hello                    It should be 5 pieces, but instead of this 5 there is 3 piece           03:17 PM, 19th Mar                     hello                    There is no 2 sheets           03:18 PM, 19th Mar                     hello                    I would like to get full set           03:19 PM, 19th Mar                   mayar                   Could you please share your order number so that I can assist you further?           03:20 PM, 19th Mar                     hello                    Ok           03:20 PM, 19th Mar                     hello                    8161649438           03:22 PM, 19th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:24 PM, 19th Mar                     hello                    Okay thanks           03:24 PM, 19th Mar                   mayar                   As i checked the order has been delivered complete .           03:27 PM, 19th Mar                     hello                    Yes I just now received the order and I found out a missing sheets           03:29 PM, 19th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           03:31 PM, 19th Mar                     hello                    It's ok, but I liked this set so much, so please I need this sheets           03:33 PM, 19th Mar                   mayar                   We will create a return request for the item ad it will be collected from you and returned to the warehouse and the refund will be done fro it .           03:34 PM, 19th Mar                     hello                    And then I have to order again?           03:34 PM, 19th Mar                     hello                    About refund, I payed cash           03:35 PM, 19th Mar                   mayar                   The refund will be done in my credit at your account.           03:37 PM, 19th Mar                     hello                    Okay           03:37 PM, 19th Mar                     hello                    Thank you so much           03:38 PM, 19th Mar                     hello                    You helped me a lot           03:38 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:38 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4047672