Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 11:26:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an
  additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526861090            03:03 PM, 19th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:04 PM, 19th Mar                     hi                    hi, I would like to us if when they will pick up my returned items?           03:05 PM, 19th Mar                   mayar                   please note that the collecti
 on time frame is 3- days  .           03:06 PM, 19th Mar                     hi                    when will your partner delivery man will pick up my returned orders?  already I've requested online refund           03:06 PM, 19th Mar                     hi                    today morning I went there to the centrepoint store, I was thinking if they can assist me thru there even if I order it and requested to cancel online but the lady told me that she cannot do anything so I leave           03:07 PM, 19th Mar                   mayar                   Could you please share your order number so that I can assist you further?           03:08 PM, 19th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:10 PM, 19th Mar                     hi                    OK just a moment please           03:11 PM, 19th Mar                     hi                             03:13 PM, 19th Mar                   mayar          
          Thank you for sharing the order details. Please allow me a moment to check this for you.           03:15 PM, 19th Mar                     hi                    OK sure ma'am           03:17 PM, 19th Mar                   mayar                   Please note that the collection will be done by aramex team within 2-3 day by the collection number :  47389558451           03:17 PM, 19th Mar                     hi                    aha so I get it, so I need to wait for them to collect it, will I pay for the charges like delivery fee?           03:18 PM, 19th Mar                   mayar                   There is no return charges .           03:20 PM, 19th Mar                   mayar                   Is there is any thing else i can help you with?           03:20 PM, 19th Mar                     hi                    so far, it's none ma'am,           03:20 PM, 19th Mar                     hi                    thank you so much           03:20 PM, 19th Mar                   m
 ayar                   You can order products easily, whether you have a registered account on www.xxxx.com, or plan to shop as a guest. Here's how:     1. Find the items you want to buy by searching for them or by browsing our departments.  2. Add these items to your basket with the 'Add to Basket' button.  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.  4. Select the "Click and Collect" option and choose the store where you want to collect the order using the drop-down list or by pinning it on the map.  5. Enter your payment information and click the 'Continue' button.  6. Review your order and place it using the 'Place Your Order' button.     Please note, you'll only be able to leave an item in your basket for 30 minutes.           03:21 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:21 PM, 19th Mar                            
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