Subject: Ticket Assigned - Conversation with karen
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 11:17:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with karen karen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello  i am karen,i made an order in mid-january,it came incomplete,they brought me some pants instead of the pajamas i ordered   they agreed that in the following weeks they would bring me my pajamas but they only came to pick up my pants   this is my reference number Bot:  Please enter your name Customer:  karen Bot:  Hi Karen ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to proce
 ss the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  kareen_sun@h
 otmail.com Bot:  Please enter your number Customer:  +96550739121            02:55 PM, 19th Mar                     karen                    Thanks           02:55 PM, 19th Mar                   mayar                   Hi Karen,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:56 PM, 19th Mar                     karen                    Hi Mayar           02:56 PM, 19th Mar                     karen                    I made an order in mid-January, it came incomplete, they brought me some pants instead of the pajamas I ordered.  They agreed that in the following weeks they would bring me my pajamas but they only came to pick up my pants.  This is my reference number           02:56 PM, 19th Mar                     karen                    8148843750           02:57 PM, 19th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:59 PM, 19th Mar         
             karen                    Thanks           02:59 PM, 19th Mar                   mayar                   We are truly sorry but Max products aren't exchangeable the return will be done for the item you received and we will initiate the refund for it .           03:01 PM, 19th Mar                   mayar                   Is there is any thing else i can help you with?           03:03 PM, 19th Mar                     karen                    I don't received my item           03:03 PM, 19th Mar                     karen                    I get other item I don't order           03:04 PM, 19th Mar                     karen                    This item I returned           03:04 PM, 19th Mar                     karen                    But I never get my item (pijamas)           03:04 PM, 19th Mar                   mayar                   We will refund the amount for it.           03:05 PM, 19th Mar                   mayar                   Is there is any thing else i can 
 help you with?           03:07 PM, 19th Mar                     karen                    You will send or I need go to the store?           03:07 PM, 19th Mar                     karen                    Yes, I want know if I need go to the store or somebody come  come for he refund           03:09 PM, 19th Mar                   mayar                   We are truly sorry but The item will not be delivered again.           03:09 PM, 19th Mar                     karen                    What is U           03:09 PM, 19th Mar                     karen                    What is the next step?           03:10 PM, 19th Mar                     karen                    I get my money back?           03:10 PM, 19th Mar                   mayar                   We request you to reorder the item again .           03:10 PM, 19th Mar                     karen                    My item never come and pay for that           03:11 PM, 19th Mar                     karen                    Why I n
 eed request for some I pay?           03:12 PM, 19th Mar                   mayar                   Did the courier team collected the wrong item that deliver to you or not?           03:13 PM, 19th Mar                     karen                    Yes           03:14 PM, 19th Mar                   mayar                   The refund will be done for the returned item .           03:15 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:17 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4047549