Subject: Ticket Assigned - Conversation with bhavana ravi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 11:07:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bhavana ravi bhavana ravi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bhavana ravi Bot:  Hi Bhavana Ravi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547753499            02:48 PM, 19th Mar                   mayar                   Hi Bhavana ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:49 PM, 19th Mar                     bhavana ravi                    Hi i got my order           02:49 PM, 19th Mar                     bhavana ravi                    It was very big           02:49 PM, 19th Mar                     bhavana ravi                    I want to exchangeto small size           02:49 PM, 19th Mar                   mayar                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:50 PM, 19th Mar                     bhavana ravi                    Return i cant put           02:50 PM, 19th Mar                     bhavana ravi                    2mrow am travelling to india           02:50 PM, 19th Mar                     bhavana ravi                    Ill go to near by shop           02:51 PM, 19th Mar                   mayar                   yes you can return to the near store to you .           02:52 PM, 19th Mar                     bhavana ravi                    Can u check and tell me in which store my dress is available           02:52 PM, 19th Mar                     bhavana ravi                    Hi u there           02:54 PM, 19th Mar                   mayar                   You can check the store near to you via the following link:  https://www.babyshopstores.com/ae/en/storelocator           02:54 PM, 19th Mar                     bhavana ravi                    I want to know my dress is available there           02:55 PM, 19th Mar                     bhavana ravi                    Can u chk and say           02:55 PM, 19th Mar                     bhavana ravi                    In splash near burjuman           02:55 PM, 19th Mar                   mayar                   We sincerely apologize for that but we don't have the store availability check for now.           02:57 PM, 19th Mar                   mayar                   we can send the request to the concern team but we will update you within 48 hours.           02:58 PM, 19th Mar                     bhavana ravi                    Can u send me the contact no of splash in centrepoint near burjuman mall           02:58 PM, 19th Mar                   mayar                   Phone: +971 4 359 1145           02:59 PM, 19th Mar                   mayar                   Is there is any thing else i can help you with?           03:00 PM, 19th Mar                     bhavana ravi                    Its burjuman splash number           03:00 PM, 19th Mar                     bhavana ravi                    I need centrepoint splash beforeto burjuman mall           03:00 PM, 19th Mar                     bhavana ravi                    Number           03:01 PM, 19th Mar                     bhavana ravi                    ?           03:04 PM, 19th Mar                   mayar                   We sincerely apologize for that but this is the number available .           03:04 PM, 19th Mar                   mayar                   Is there is any thing else i can help you with?           03:06 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:07 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4047486