Subject: Ticket Assigned - Conversation with sinto
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 10:33:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  sinto sinto                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shinto sebastian Bot:  Hi Shinto Sebastian ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8158382411 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566370072 Bot:  Please wait while we transfer you to an agent Agent:  Hello, I am Aya, thank you for contacting us. how may I help you today. Customer:  Hi Customer:  I need urgent my order Agent:  Could you please share your order number so that I can assist you further? Customer:  8158382411. Customer:  I need today Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We have checked for you and found via your order tracking number that your order has been out for delivery on (21\2\22) and we hope it will be delivered to you as soon as possible.   If the order is not delivered within this date, please send it back to us so that we can verify for you and assist you as needed. Agent:  please note that you will be contacted on your phone contact number so please keep it active so we can assist you and deliver your order as soon as possible. Agent:  Accept our full apologies as we cannot specify a specific time for delivery of orders Agent:  Is there anything else may I assist you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  My delivery item Still not come Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  My delivery item Still not come Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  8158382411 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Pls deliver my items Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ???? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Where is My items Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sinto Bot:  Hi Sinto ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8161440705 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I need today Customer:  Ok Agent:  Hi Sinto, thank you for contacting us. This's Mazen We would be happy to help you. Agent:  Could you please share your order number so that I can assist you further? Customer:  8161440705 Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  8161439231 Customer:  2 items Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Ok Agent:  We have checked and it appears that order 8161440705 already shipped. Please note the delivery time frame is 1-2 business days. Agent:  We have checked and it appears that order 8161439231 already shipped. Please note the delivery time frame is 1-2 business days. Agent:  Do you have any other inquiries that we can help with? Customer:  Why take 1-2 business days Customer:  App seen today delivery Customer:  Bcz I order Customer:  I need today Agent:  Order is already in transit our team may call you today to deliver the order or tomorrow Customer:  If you want 3days  I will buy in shop Agent:  Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (66370072) Agent:  Do you have any other inquiries that we can help with? Customer:  I need today if not I will cancel item Customer:  Aru you Cheating Agent:  You can chat with us again if order will not be deliver by today Agent:  We request you to please allow us some time so we can work on this and do the needful. Agent:  Do you have any other inquiries that we can help with? Customer:  Wt time delivered today Agent:  ًWe are sorry as we can not assure you it will be delivered today or not but we will do or best to be delivered asap Customer:  Why? Customer:  Sir. I need today  tomorrow I'm not here Agent:  We will do our best to deliver it by today but we can not assure you that Agent:  Do you have any other inquiries that we can help with? Agent:  Hi, I'm not getting a response from you. Are you still connected? Agent:  Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day! Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Sinto Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  My order where Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good morning ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sinto Bot:  Hi Sinto ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8161440705 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Agent:  Hi Sinto, Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  Hi Customer:  Where is My items Customer:  Delivery date yesterday. But still not delivered Customer:  IMAGE Agent:  We have checked and it appears that the following order number: (  8161440705) was placed on (Mar 16, 2022). Please note the delivery time frame is 2-3 business days . The tracking number for your order is: (FC0317220100087  ) and you can track it here: (  https://rb.gy/13bcjf) they will contact you on this number +96560627315 Customer:  Why take 3days Agent:  Your order has just delivered to the courier please wait for some time it will be out for delivery soon Customer:  You delivery service very bad ??? Agent:  I am really sorry for what you had to go through And I want yo to make sure that we will do the best to get your order soon Customer:  Your delivery service very bad Agent:  This is really not the experience we want you to have And I am extremely sorry for that Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Sinto Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sinto Bot:  Hi Sinto ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8161439231 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok thanks Agent:  Hello Sinto, I am Aya, thank you for contacting us. how may I help you today. Customer:  Hi sir Customer:  Pls check my items Customer:  Order no 8161439231 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Yesterday delivery date Customer:  But still not delivered Agent:  Please allow us a minute in order to check further. Customer:  Pls inform delivery service Agent:  Could you please confirm your contact number Customer:  66370072 Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Customer:  8161440705 order no Customer:  Total 2 items Agent:  Please allow me a moment to check this for you. Customer:  Sure Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there anything else may I assist you? Customer:  Yesterday night I inform here Agent:  Please allow us 24 hours to contact you through your email and update you successfully. Customer:  Pls give delivery service man contact number Agent:  Please accept our full ap;ology that we do not have any data for the courier partner Customer:  IMAGE Agent:  Make sure that your query to the concerned team in order to be fully assisted. Agent:  Is there anything else may I assist you? Customer:  Delivery service very bad ? Customer:  How to cancel item Agent:  Please accept our full apology. Customer:  I will wait today otherwise I will cancel Agent:  make sure that we will do our best. Customer:  You will take more than I can buy in outside shop Customer:  Tu Mach delay for delivery Agent:  Accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website. Agent:  Make sure that this error will be raised to the concerned authorities to solve the issue as soon as possible. Customer:  Ok I need today Customer:  No more problem Agent:  Make sure that we will do our best. Customer:  Yesterday my delivery date Customer:  T Customer:  No need your best . I need today ok sir Customer:  Sorry sir Customer:  Yogi 11 date for delivery after then you take the more this 34 days is not good Customer:  Yesterday you give delivery date after that you told you now 3-4 days for delivery this is not good Agent:  Please note that we will contact you as soon as possible in order to be fully assisted. Customer:  This is cheating Customer:  I believe you Agent:  Please accept our apology. we will do our best. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sinto Bot:  Hi Sinto ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8161439231 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:20 PM, 19th Mar                     sinto                    Hello           02:22 PM, 19th Mar                   mayar                   Hi Sinto,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:22 PM, 19th Mar                     sinto                    Hi sir           02:22 PM, 19th Mar                     sinto                    8161439231           02:23 PM, 19th Mar                     sinto                    Where is My items           02:23 PM, 19th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:25 PM, 19th Mar                   mayar                   As i checked the order i out for delivery today by the courier team .           02:25 PM, 19th Mar                     sinto                    How many days now           02:26 PM, 19th Mar                     sinto                    Delivery date 17th           02:26 PM, 19th Mar                     sinto                    2days late           02:27 PM, 19th Mar                   mayar                   The will contact you soon in the number for delivery:  66370072           02:27 PM, 19th Mar                     sinto                    Yesterday also you say same           02:28 PM, 19th Mar                     sinto                    2 items order one delivery           02:29 PM, 19th Mar                     sinto                    Already yesterday           02:29 PM, 19th Mar                     sinto                    One still not delivered           02:29 PM, 19th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           02:30 PM, 19th Mar                     sinto                    Both are delivery date ?           02:30 PM, 19th Mar                   mayar                   The delivery will be done soon .           02:30 PM, 19th Mar                     sinto                    Sure           02:30 PM, 19th Mar                   mayar                   Is there is any thing else i can help you with?           02:31 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:33 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4047334