Subject: Ticket Assigned - Conversation with mohammed labeeb
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 09:34:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  mohammed labeeb mohammed labeeb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed labeeb Bot:  Hi Mohammed Labeeb ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9561790221 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558141145            01:16 PM,
  19th Mar                     mohammed labeeb                    Hello           01:19 PM, 19th Mar                   mayar                   Hi Mohammed ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:21 PM, 19th Mar                     mohammed labeeb                    I have ordered 2 items and one of them is canceled from your side           01:22 PM, 19th Mar                     mohammed labeeb                    May i know what is the reason           01:23 PM, 19th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:26 PM, 19th Mar                   mayar                   As i checked the item has been cancelled by the warehouse team due to it's out of stock.           01:27 PM, 19th Mar                     mohammed labeeb                    So i want to cancel the remaining i tem as well           01:28 PM, 19th Mar                     m
 ohammed labeeb                    Bcs the main item is canceled by your side           01:28 PM, 19th Mar                   mayar                   . Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:29 PM, 19th Mar                     mohammed labeeb                    Ok           01:30 PM, 19th Mar                     mohammed labeeb                    What is the refund procedure?           01:30 PM, 19th Mar                   mayar                   The refund will be done after the order returned to the warehouse by the courier team .           01:32 PM, 19th Mar                     mohammed labeeb                    Ok           01:32 PM, 19th Mar                   mayar                   It was a pleasure to assist 
 you. Thank you for shopping with us.  Have a wonderful day.           01:33 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4046998