Subject: Ticket Assigned - Conversation with helloo
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 09:31:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  helloo helloo                    Bot:  Hi again! Bot:  Please enter your name Customer:  helloo Bot:  Hi Helloo ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:08 PM, 19th Mar                     helloo                    Okk           01:08 PM, 19th Mar                     helloo                    Hellooooo           01:10 PM, 19th Mar                     helloo                    Anyone there???           
 01:10 PM, 19th Mar                   Mais                   Hi I am Mais, Thank you for contacting us, How may I help you today           01:11 PM, 19th Mar                     helloo                    8161749305 is my order number. When I was ordering last night so there was 2 kwd off on delivery. So my total bill 7.90 and it should be minus 2 kwd. So why total amount is again 7.90           01:13 PM, 19th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:14 PM, 19th Mar                     helloo                    And my shukran points were 300 and now it's less. I want to cancel my order online.           01:15 PM, 19th Mar                     helloo                    I want to cancel my order.           01:15 PM, 19th Mar                   Mais                   Please allow me a moment to check this for you.           01:15 PM, 19th Mar                     helloo                 
    Ok           01:15 PM, 19th Mar                   Mais                   We have checked for you and we would like to inform you that your order amount is KWD7.9 without the delivery charge.           01:18 PM, 19th Mar                     helloo                    Ok is it possible to cancel my order?           01:19 PM, 19th Mar                   Mais                   fter adding the delivery charge and the discount deduction it will be KWD7.9           01:19 PM, 19th Mar                     helloo                    Can I cancel my order??           01:20 PM, 19th Mar                   mayar                   Please allow me a moment to check this for you.           01:24 PM, 19th Mar                   mayar                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           01:25 PM, 19th Mar                   mayar      
              Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:27 PM, 19th Mar                   mayar                   Is there is any thing else i can help you with?           01:29 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:30 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4046979