Subject: Ticket Assigned - Re: Payment
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 08:39:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Payment Kindly delay the payment as the third payment is due
 today

On Sat, Mar 5, 2022 at 3:12 PM sneha shine <[email-masked]> wrote:

>
>
> ---------- Forwarded message ---------
> From: Christinne Francisco (Support) <[email-masked]>
> Date: Sat, Mar 5, 2022 at 1:51 PM
> Subject: Payment
> To: sneha shine <[email-masked]>
>
>
> Hi Sneha,
>
> Greetings to you.
>
> I can see that the merchant has forwarded our conversation to you. Kindly
> check the order number that we have confirmed with them last Jan 12, 2022,
> at exactly 12:40 has nothing to do with the order number that you are
> complaining to them.
>
> As you can see that the order number that you requested to cancel is
> 9520281621 and the order number that they confirmed with tabby to cancel is
> 9520281642.
>
> You may forward my email to the merchant to expedite the matter, while we
> will send them an email regarding your complaint, so they would know that
> we haven't received any request from their end to cancel the order number
> 9520281621.
>
> We really try our best to support you. While we may not be in a position
> to always do so, as you have said, we always have a protocol and a law to
> follow.
>
> We will process your refund immediately once the merchant will send us a
> confirmation to cancel your order.
>
> Thank you for your understanding.
>
> Regards,
>
> tabby customer experience team
> Christinne Francisco
>
>
>
> [XZ3YY6-YPXD]
>

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4016113