Subject: Ticket Assigned - Conversation with hans
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 07:41:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hans hans                    Bot:  Hi again! Bot:  Please enter your name Customer:  hans Bot:  Hi Hans ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8161248154 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096567787751            10:59 PM, 18th Mar                   Ahmad             
       Hi Hans , My name is Ahmed, I will be happy to assist you.           11:00 PM, 18th Mar                     hans                    Hi           11:00 PM, 18th Mar                     hans                    I order one item on monday           11:00 PM, 18th Mar                     hans                    Now i got a messsage like thisHi, we missed you! We were unable to deliver your order 8161248154 on 2022-03-18 21:55:41, reason: Customer no response. We?ll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?9ZUe+G5L+71jLZYRcA2enRtz9cx1VtIJevy3g0pqmsA=#/ Stay Happy!           11:01 PM, 18th Mar                     hans                    I didn't get call           11:01 PM, 18th Mar                     hans                    No body call me           11:01 PM, 18th Mar                     hans                    Then why you send this messagr           11:02 PM, 18th Mar                   Ahmad                   We sincerely apol
 ogize for any inconvenience caused to you.           11:02 PM, 18th Mar                     hans                    Yesterday same thing was happened           11:02 PM, 18th Mar                   Ahmad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:02 PM, 18th Mar                     hans                    Ok. Thats great           11:03 PM, 18th Mar                   Ahmad                   Kindy confirm your contact number and address as well for more assisatnce.           11:03 PM, 18th Mar                     hans                    Mangaf Block 3,Street no. 27,building no:108,3/13           11:04 PM, 18th Mar                     hans                    Mob:67787751           11:04 PM, 18th Mar                   Ahmad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:04 PM, 18th Mar                 
     hans                    Thanks a lot           11:04 PM, 18th Mar                   Ahmad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:06 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4045429