Subject: Ticket Assigned - Conversation with rateel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 07:41:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rateel rateel                    Bot:  Hi again! Bot:  Please enter your name Customer:  rateel Bot:  Hi Rateel ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-
 15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  58627967748            01:08 AM, 15th Mar                   Mazen                   Hi Rateel, thank you for contacting us. This's Mazen We would be happy to help you.           01:08 AM, 15th Mar                   Mazen                   Could you please share your o
 rder number so that I can assist you further?           01:08 AM, 15th Mar                     rateel                    8161146246           01:09 AM, 15th Mar                     rateel                    I want to return           01:10 AM, 15th Mar                     rateel                    /startOver           01:10 AM, 15th Mar                   Mazen                   Do you want to return item           01:11 AM, 15th Mar                   Mazen                   an items           01:11 AM, 15th Mar                   Mazen                   We have checked and it appears that order already shipped. Please note the delivery time frame is 2-3 business days.           01:12 AM, 15th Mar                   Mazen                   Do you have any other inquiries that we can help with?           01:12 AM, 15th Mar                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 AM, 15th Mar        
                                   View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4026358