Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Mar 2022 14:08:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9561706952 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563879015            05:54 PM, 18th Mar                     hi                    ?    
        05:55 PM, 18th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:55 PM, 18th Mar                     hi                    Hi           05:55 PM, 18th Mar                     hi                    I placed an order.some.time.back today           05:56 PM, 18th Mar                     hi                    But i got a msg after sometime  that order was not processed           05:57 PM, 18th Mar                     hi                    On the app it shows processing           05:57 PM, 18th Mar                     hi                    Can you please tell me the status of my order?           05:57 PM, 18th Mar                     hi                    I had paid by card and opted for pick up point delivery           05:58 PM, 18th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:58 PM, 18th M
 ar                     hi                    Ok.           05:58 PM, 18th Mar                     hi                    9561706952 my order number           05:58 PM, 18th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9561706952 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9561708190).           06:01 PM, 18th Mar                   mayar                   The order has been conformed under the number:  9561708190           06:01 PM, 18th Mar                   mayar                   Is there is any thing else i can help you with?           06:02 PM, 18th Mar                     hi                    Ok so that means i will receive my order right?           06:03 PM, 18th Mar      
              mayar                   Yes.           06:05 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:07 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4044499