Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Mar 2022 13:14:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I have made an order today and already paid via visa but later on I received a message saying the following:           05:01 PM, 18th Mar                     User                    Sorry, Order 1661700701 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link           05:01 PM, 18th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:02 PM, 18th Mar                     User                    Please advise, as I already paid                    05:02 PM, 18th Mar                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:02 PM, 18th Mar                     User                    Okay           05:02 PM, 18th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1661700701 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1661700702).           05:05 PM, 18th Mar                   mayar                   The order has been conformed under the number:  1661700702           05:05 PM, 18th Mar                     User                    So, am I going to receive the 2 products? No need to re-order?           05:06 PM, 18th Mar                   mayar                   No need to reorder.           05:07 PM, 18th Mar                     User                    when will I receive it?           05:07 PM, 18th Mar                     User                    okay perfect           05:07 PM, 18th Mar                   mayar                   You will receive an email when the order is shipped containing the tracking number and the courier details.           05:10 PM, 18th Mar                   mayar                   Is there is any thing else i can help you with?           05:12 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:14 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4044329