Subject: Ticket Assigned - Conversation with sadhana g
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Mar 2022 13:08:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  sadhana g sadhana g                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadhana g Bot:  Hi Sadhana G ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560438553            04:45 PM, 18th Mar                     sadhana g                    Hi           04:46 PM, 18th Mar                   mayar                   Hi Sadhana , Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:47 PM, 18th Mar                     sadhana g                    Hi           04:47 PM, 18th Mar                     sadhana g                    I have ordered a Findz storage basket with animal theam           04:48 PM, 18th Mar                     sadhana g                    One of the eye is missing in the basket           04:48 PM, 18th Mar                     sadhana g                    I want a replacement, it is possible?           04:48 PM, 18th Mar                   mayar                   Could you please share your order number so that I can assist you further?           04:48 PM, 18th Mar                     sadhana g                    8161602836           04:49 PM, 18th Mar                     sadhana g                             04:49 PM, 18th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           04:51 PM, 18th Mar                     sadhana g                    It's ok. I can replace the item?           04:51 PM, 18th Mar                   mayar                   You can replace the item at any lifestyle centrepoint store .           04:52 PM, 18th Mar                     sadhana g                    Ok. What details I hv to show to them?           04:53 PM, 18th Mar                     sadhana g                    What is the time period of replacing this item?           04:54 PM, 18th Mar                   mayar                   Just the order number .           04:54 PM, 18th Mar                   mayar                   You can replace the item within 14 days from the delivrey .           04:54 PM, 18th Mar                     sadhana g                    Ok.           04:54 PM, 18th Mar                     sadhana g                    Online replacement is not there?           04:55 PM, 18th Mar                   mayar                   We will refund the amount for the item and there is no need to return it .           04:56 PM, 18th Mar                     sadhana g                    Oh , is it?           04:57 PM, 18th Mar                     sadhana g                    That will be very much appreciated.. I am new to Kuwait, so traveling is all new to me           04:57 PM, 18th Mar                   mayar                   We have refunded the amount .           04:59 PM, 18th Mar                     sadhana g                    Ok thank you.           04:59 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:59 PM, 18th Mar                     sadhana g                    If I want to replace means ,can I replace with the centre point credit?           05:00 PM, 18th Mar                   mayar                   You can use your my credit account in your online purchase in 5 easy steps:   Step  1 - Simply log onto www.centrepoint.com Step  2 - Start shopping Step  3 - Add chosen items to the basket  Step 4 - Proceed to checkout Step 5 - Select my credit as a payment option   Please be informed that your online credit can only be used once.           05:00 PM, 18th Mar                     sadhana g                    Ok. I was asking can I use the credit in centre point store?           05:02 PM, 18th Mar                   mayar                   No the credit are for the online use only.           05:02 PM, 18th Mar                     sadhana g                    Ok. Thanks           05:03 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:05 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4044301