Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Mar 2022 07:37:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466600111            08:21 PM, 13th Mar                     hello                    +97366600111           08:22 PM, 13th Mar                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           08:24 PM, 13th Mar                   Aya                   I'm not getting a response from you. Are we still connected?           08:26 PM, 13th Mar                     hello                    Yes           08:26 PM, 13th Mar                     hello                    I placed an order yesterday I received my order but one pjama set is not complete           08:27 PM, 13th Mar                     hello                    It’s missing the pants           08:27 PM, 13th Mar                     hello                    I only got the top and eye mask           08:27 PM, 13th Mar                   Aya                   Could you please share your order number so that I can assist you further?           08:27 PM, 13th Mar                     hello                    7361006064           08:28 PM, 13th Mar                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:28 PM, 13th Mar                     hello                    Thank you           08:28 PM, 13th Mar                   Aya                   We would like to inform you that after checking the order with the courier partner it turns that your order was delivered completely.           08:31 PM, 13th Mar                     hello                    Noo I just received it           08:31 PM, 13th Mar                     hello                    I got everything           08:31 PM, 13th Mar                     hello                    Except the blue pajama set the one with the eye cover           08:31 PM, 13th Mar                     hello                    I didn’t get the pants           08:32 PM, 13th Mar                     hello                    Only the top and eye mask           08:32 PM, 13th Mar                     hello                    No pants           08:32 PM, 13th Mar                   Aya                   Could you please provide us with the name of the item as it is on the site           08:32 PM, 13th Mar                     hello                    Sustainable printed shirt and pyjama set with eye mask           08:33 PM, 13th Mar                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:33 PM, 13th Mar                     hello                    Thank you           08:33 PM, 13th Mar                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:36 PM, 13th Mar                   Aya                   Please note that we will contact you through your email within 24 hours in order to solve this issue and meet all your wish           08:36 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4019675