Subject: Ticket Assigned - Offer not applied
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 18 Mar 2022 07:37:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Offer not applied hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565979688            09:46 AM, 11th Mar                   Mazin                   Hi Dear customer,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?           09:46 AM, 11th Mar                     hello                    Hi.. I am trying to make a new order           09:46 AM, 11th Mar                     hello                             09:47 AM, 11th Mar                     hello                    This offer (2 for 4KD) is not working!!!           09:47 AM, 11th Mar                     hello                             09:47 AM, 11th Mar                     hello                    i have 2 in my cart now. But they still cost me 5 not 4           09:48 AM, 11th Mar                     hello                    Hello!           09:49 AM, 11th Mar                     hello                    Are you even there?           09:49 AM, 11th Mar                   Mazin                   Could you please share with us the item link ?           09:50 AM, 11th Mar                     hello                    Ok one min           09:50 AM, 11th Mar                     hello                    https://www.maxfashion.com/kw/en/p/163448378           09:51 AM, 11th Mar                   Mazin                   Please allow me a moment to check this for you.           09:53 AM, 11th Mar                     hello                    Ok           09:53 AM, 11th Mar                   Mazin                   Please be assured as we have now escalated this issue to our concerned team and they will fix it for you and we will update you on your email asap .             09:56 AM, 11th Mar                   Mazin                   Is there anything else i can help you with ?           09:58 AM, 11th Mar                     hello                    Thank u           10:01 AM, 11th Mar                     hello                    that's all           10:02 AM, 11th Mar                     hello                    Please let me know through email or phone number when the offer starts working.. So i can complete my order           10:02 AM, 11th Mar                     hello                    Thank u           10:02 AM, 11th Mar                   Mazin                   We will update you asap on [email-masked]           10:03 AM, 11th Mar                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:03 AM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4007355