Subject: Ticket Assigned - Conversation with maryam
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 18 Mar 2022 07:37:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam maryam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maryam Bot:  Hi Maryam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599656876            06:31 PM, 24th Feb                     maryam                    Ok           06:31 PM, 24th Feb                   Mais                   Hi I am Mais, Thank you for contacting us, How may I help you today           06:32 PM, 24th Feb                     maryam                    About week ago I talk to someone in helpdesk about the issue what is the order was coming by mistake and they should to send someone to take this order I know we are still nobody was Carlos are coming to get the order           06:33 PM, 24th Feb                     maryam                    They sent for me different items           06:34 PM, 24th Feb                     maryam                    Hello           06:35 PM, 24th Feb                     maryam                    Are you here           06:36 PM, 24th Feb                     maryam                    ?           06:36 PM, 24th Feb                   Mais                   Please allow me a moment to check this for you.           06:37 PM, 24th Feb                     maryam                    Ok           06:38 PM, 24th Feb                     maryam                             06:38 PM, 24th Feb                     maryam                    You can check with the order number           06:40 PM, 24th Feb                   Ziena                   Please accept our apologies for the inconvenience caused.           06:42 PM, 24th Feb                   Ziena                   We have been notified by the courier partner that three attempts have been failed to collect from you.           06:42 PM, 24th Feb                   Ziena                   Please confirm to us the address information (house number - neighborhood - street - city) and provide us with an active alternate contact number to serve you as it should.           06:42 PM, 24th Feb                     maryam                    Sabah alsalem st1 blok 5 House75           06:43 PM, 24th Feb                     maryam                    You can reach this number 99049822           06:44 PM, 24th Feb                   Ziena                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:45 PM, 24th Feb                   Ziena                   Is there anything I can help you with?           06:45 PM, 24th Feb                     maryam                    Thanks that’s it           06:45 PM, 24th Feb                   Ziena                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:46 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3940521