Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Mar 2022 16:34:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  User User                    Hi           08:07 PM, 17th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:08 PM, 17th Mar                     User                    I order last week and the size was too big ,           08:08 PM, 17th Mar                     User                    I chooses return item           08:09 PM, 17th Mar                     User                    is this option possible           08:09 PM, 17th Mar                     User                    ?           08:10 PM, 17th Mar                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (ٍCentrepoint) store across the UAE.           08:10 PM, 17th Mar                   mayar                   Is there anything else i can help you with           08:12 PM, 17th Mar                     User                    Sure they will return the money for me?           08:13 PM, 17th Mar                     User                    Because I want to order the same item with the correct size           08:13 PM, 17th Mar                     User                    when they pick the order they will return the money immediately?           08:14 PM, 17th Mar                     User                    ?           08:16 PM, 17th Mar                   mayar                   You can return to the store and they will refund the amount for you immediately or you can ask for cash refund           08:16 PM, 17th Mar                     User                    They said they will come and collect it?           08:16 PM, 17th Mar                     User                    Within 2-5 working days           08:17 PM, 17th Mar                   mayar                   please note that the refund process takes 5-7 days from the collection.  The courier team takes 2-3 days to deliver the items to the warehouse,Once the items received at the warehouse it will take 2-3 day to run quality check on it and the refund will be done.           08:17 PM, 17th Mar                     User                    But it I take to any branch they will return the money immediately?           08:18 PM, 17th Mar                   mayar                   yes the refund will be done at the same time or within a few hours .           08:19 PM, 17th Mar                     User                    In any branch           08:21 PM, 17th Mar                   mayar                   yes any branch.           08:22 PM, 17th Mar                     User                    thank you           08:22 PM, 17th Mar                   mayar                   you have to cancel the return request first in order to return to the store .           08:24 PM, 17th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:26 PM, 17th Mar                   mayar                   Are you still connected?           08:29 PM, 17th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:31 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4041573