Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Mar 2022 16:10:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555530838            07:59 PM, 17th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:59 PM, 17th Mar                     hello                    My order was returned today           08:00 PM, 17th Mar                     hello                    I can’t see that it has been returned yet           08:00 PM, 17th Mar                     hello                    When will i get my refund?           08:00 PM, 17th Mar                     hello                    The delivery man took the package this afternoon           08:01 PM, 17th Mar                   mayar                   please note that the refund process takes 5-7 days from the collection.  The courier team takes 2-3 days to deliver the items to the warehouse,Once the items received at the warehouse it will take 2-3 day to run quality check on it and the refund will be done.           08:01 PM, 17th Mar                     hello                    ok but the carrier didn’t give me any paper or receipt           08:01 PM, 17th Mar                     hello                    Is that normal?           08:01 PM, 17th Mar                     hello                    I didn’t get  an invoice or anything           08:02 PM, 17th Mar                   mayar                   the collection done under the return number :  RP0315220005107           08:03 PM, 17th Mar                   mayar                   Is there is any thing else i can help you with?           08:05 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:07 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4041450