Subject: Ticket Assigned - Conversation with hatem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Mar 2022 13:16:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  hatem hatem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hatem Bot:  Hi Hatem ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521067907            05:05 PM, 17th Mar                   mayar                   Hi Hatem,Thank you for contacting us. My name is Mayar ,i will be 
 happy to help you.           05:06 PM, 17th Mar                     hatem                    Hello Mayar           05:06 PM, 17th Mar                     hatem                    I'd like to cancel my current order           05:06 PM, 17th Mar                     hatem                    It actually said it'll be delivered on the 15th, so I placed the order           05:06 PM, 17th Mar                     hatem                    But it was delivered on the 16th and now I already travelled abroad so I won't be able to pick it up anymore           05:07 PM, 17th Mar                     hatem                    To clarify, it was delivered to Splash in Marina Mall, not to a home address :)           05:08 PM, 17th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           05:09 PM, 17th Mar                     hatem                    I totally understand, and never faced any issues with previous
  orders so I'm overall happy ?           05:10 PM, 17th Mar                   mayar                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:12 PM, 17th Mar                   mayar                   Is there is any thing else i can help you with?           05:14 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 17th Mar                     hatem                    Thank you for your assistance, hope you have a great day :)           05:16 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4040472