Subject: Ticket Assigned - Conversation with amrath
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Mar 2022 11:40:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  amrath amrath                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amrath Bot:  Hi Amrath ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507992359            03:18 PM, 16th Mar                     amrath                    Ok           03:19 PM, 16th Mar                   mayar                   Hi Amrath,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:19 PM, 16th Mar                     amrath                    Hi i dint receve my refund for my returns its been many days           03:20 PM, 16th Mar                     amrath                    Please help           03:20 PM, 16th Mar                     amrath                    /startOver           03:21 PM, 16th Mar                   mayar                   please note that the refund process takes 5-7 days from the collection.  The courier team takes 2-3 days to deliver the items to the warehouse,Once the items received at the warehouse it will take 2-3 day to run quality check on it and the refund will be done.           03:21 PM, 16th Mar                     amrath                    Its been more than 15 days           03:21 PM, 16th Mar                     amrath                    /startOver           03:22 PM, 16th Mar                   mayar                   Could you please share your order number so that I can assist you further?           03:23 PM, 16th Mar                     amrath                    #95600321177           03:24 PM, 16th Mar                     amrath                    #9560032177           03:24 PM, 16th Mar                     amrath                    Not first one           03:25 PM, 16th Mar                     amrath                             03:25 PM, 16th Mar                     amrath                    /startOver           03:25 PM, 16th Mar                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           03:26 PM, 16th Mar                     amrath                    Can i know when i can get my returns           03:27 PM, 16th Mar                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:27 PM, 16th Mar                     amrath                    Can i get returns to my credit on this account ?           03:27 PM, 16th Mar                     amrath                    /startOver           03:29 PM, 16th Mar                   mayar                   the refund will be done on your card           03:31 PM, 16th Mar                   mayar                   Is there is any thing else i can help you with?           03:37 PM, 16th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:39 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4034641