Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Mar 2022 09:55:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502883568            01:41 PM, 16th Mar                     hello                    Hello           01:43 PM, 16th Mar                   mayar                   Hi ,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:43 PM, 16th Mar                     hello                    Hello mayar           01:43 PM, 16th Mar                     hello                    I bought an item want a bigger size. How can i exchange           01:43 PM, 16th Mar                     hello                    ?           01:44 PM, 16th Mar                     hello                    Can you give me a call           01:44 PM, 16th Mar                     hello                    Mayar           01:45 PM, 16th Mar                   mayar                   In the meantime, an exchange is not available at www.babyshop.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (babyshop) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:46 PM, 16th Mar                     hello                    Okay           01:47 PM, 16th Mar                     hello                    And if i want to buy an item online using my shukran points.. hoe i can do that           01:48 PM, 16th Mar                   mayar                   Payment method by thank you: To pay with Shukran, your CentrepointStores.com and Shukran accounts must be linked.  Here's how to link them together. You will first need to create a CentrepointStores.com account If you already have a CentrepointStores.com account, link your Shukran membership to it by clicking “Thank you” in the My Account menu.  Here's how you can pay using your Shukrans: Sign in to your account at CentrepointStores.com. The "Pay Shukrans" indicator on the checkout page will help you determine how many points you can spend. Move the cursor to choose the value you want to save.  Note: Shukran points must be 200 points or more for payment via Shukran.           01:50 PM, 16th Mar                   mayar                   Is there is any thing else i can help you with?           01:51 PM, 16th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:54 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4033919